# Privacy Policy

**Effective date: August 26, 2026**

This Privacy Policy explains how Azularis collects, uses, stores, and protects information when you use this website, create an account, submit a contact message or appointment request, use live chat, or use the administrator mobile application.

## Information we collect

- Account information, including your name, email address, authentication details, account roles, and security records.
- Contact submissions, including your name, email address, phone number, subject, message, and submission IP address.
- Appointment information, including contact details, requested date and time, address, notes, assigned staff member, and booking status.
- Live-chat information, including conversation messages, page context, conversation identifiers, visitor cookies, IP address, assignment state, and activity timestamps.
- Mobile application information, including push-notification tokens, application version, environment, notification preferences, and notification delivery status.
- Technical and security information, including cookies, session information, error logs, activity logs, browser or device details, and information used to prevent abuse.

## How we use information

- To provide and administer accounts, contact responses, appointments, live chat, and mobile notifications.
- To communicate with you about requests and bookings.
- To maintain security, prevent spam and abuse, diagnose errors, and audit administrator activity.
- To comply with legal obligations and enforce our terms.

## Sharing and service providers

We do not sell personal information. We may provide limited information to hosting, database, email, authentication, storage, monitoring, and push-notification providers that process it for us. Firebase Cloud Messaging processes mobile push tokens and notification delivery data. We may also disclose information when required by law or necessary to protect users, our services, or the public.

## Cookies and local storage

The website uses essential authentication, session, security, rate-limiting, appointment, and live-chat identifiers. These technologies keep users signed in, allow conversations to resume, preserve request state, and reduce abusive submissions.

## Retention and security

We retain information for as long as needed to provide the service, maintain business and security records, resolve disputes, and meet legal obligations. Retention varies by record type. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

## Your choices and rights

You may update or close your account through available account controls. Administrators can choose whether to receive Contact, Appointment, and Live Chat push notifications. Depending on where you live, you may also request access, correction, or deletion of personal information, subject to legal and operational retention requirements.

## Children

The service is not intended for children who cannot legally consent to the collection of their information. Do not submit information about a child unless you are authorized to do so.

## Changes and contact

We may update this policy as the service changes. The current version will be posted on this page. Questions or privacy requests may be submitted through the Contact page.

Canonical HTML: https://azularis.com/Privacy